Refund Policy

1. Refund Window

You're entitled to a 100% refund if requested within 7 days of your first payment, and you haven't used more than 5 generations during that period.

2. After the Window

After 7 days, a partial (prorated) refund may be considered case-by-case if:

• The Service had downtime that prevented you from using it for more than 24 consecutive hours.
• A bug blocked a core function (generate, refine, schedule).
• An incorrect charge occurred (double-charge, charge after cancellation).

3. How to Request a Refund

Email with:

• Your transaction Order ID (see Settings → Billing)
• The email on your account
• The reason for the refund

We reply within 2 × 24 business hours with a decision. If approved, the refund is processed via Midtrans's Refund API back to your original payment method — this takes 3-14 business days depending on your bank.

4. Subscription Cancellation

Cancelling a subscription does not automatically trigger a refund for an already-paid cycle. The Pro plan stays active until the end of that cycle (see the date in Settings → Billing). No further charges occur after that.

5. Not Eligible for Refund

• Already used more than 5 generations before requesting (we assume the Service was used as intended).
• Forgot to cancel the subscription before a new cycle was charged.
• Charges from more than 30 days ago.

6. Disputes

If you're not satisfied with a refund decision, you can escalate via Midtrans's dispute resolution or the courts with jurisdiction in Indonesia (per Terms of Service section 10).